I bought a new Desktop PC and installed W10, then went onto Insider and installed W11.
My new PC didn't have a DVD player but decided I wanted to watch some old fishing videos on DVD discs so I bought a USB 3 portable DVD player. When I plug it in it fires off but it doesn't show up on File Explorer. Device Manager shows a HP DVD. Tried uninstalling it and re-booting, deleting driver and trying to download a new one. Ran Troubleshooter too but all to no avail.
Spent (wasted) hours on this. Any solutions?

fishb8 - 2021-10-12 15:17:00

try different usb ports, try it in another pc - but otherwise I would say take it back, they either work or they don't

king1 - 2021-10-12 15:45:00

fishb8 wrote:

I bought a new Desktop PC and installed W10, then went onto Insider and installed W11.
My new PC didn't have a DVD player but decided I wanted to watch some old fishing videos on DVD discs so I bought a USB 3 portable DVD player. When I plug it in it fires off but it doesn't show up on File Explorer. Device Manager shows a HP DVD. Tried uninstalling it and re-booting, deleting driver and trying to download a new one. Ran Troubleshooter too but all to no avail.
Spent (wasted) hours on this. Any solutions?

Did you actually put a disc in it?
The drive on my new build showed up in Devices but not in Explorer or My PC until I put a DVD in it and it had some content to show!

tmenz - 2021-10-12 20:14:00

Yes, tried several different disks including a game, an installation of W10 as well as fishing DVDs. The players kicks into action but shows..

fishb8 - 2021-10-13 05:19:00

It may need powered USB port

hazelthecat - 2021-10-13 18:36:00

All USB ports supply power. Some devices need more than what is supplied from a single USB port. In that instance sometimes you'll need a "Y" USB cable. This had two USB plugs on one end to supply extra power. OR the device will have a power input plug hole and you should have info either on the device, or on a supplied spec sheet, to say what power input is required.

nice_lady - 2021-10-13 18:56:00

Does the PC support USB 3? If not buy a PCI adapter with USB 3.

lythande1 - 2021-10-14 08:16:00

OP says it's a new PC, it should have USB 3 ports coloured blue, red or yellow. And the cable supplied with the USB 3 DVD player should have been a USB 3 cable. And the USB 3 standard is backwards compatible with USB 2, so even if they use a USB 2 cable or black USB 2 port it should still work.

gyrogearloose - 2021-10-14 09:05:00

The supplied cable has a blue USB plug.
Tried all the ports on PC- white, blue, yellow and red.
No joy.
Could be broken but seller from China here on TM!!
Tried it on a W10 laptop, too with no results.
Thanks everyone

fishb8 - 2021-10-14 21:53:00