My printer was recently "Offline" In the past when this has happened, I've been able to sort the problem by uninstalling and then reinstalling it.
This time, it took me ages to even locate the printer, and it keeps coming up with "error."
I am not very technologically talented, so any information (in plain English) would be gratefully received.
Do I need to ring Brother and get them to talk me through it?
Thanks

dbab - 2021-10-08 15:20:00

Are you using a windows computer ? Connected by wifi ? And the printer is usually wirelessly connected also ? It's more likely just a network error and you shouldn't need to reinstall it when that happens at all. You need to ascertain what network you're on then set up a fixed IP addy in the printer.

Just confirm for me
Windows - wifi ?
Printer - wifi ?
Exact model of printer ?

Edited by nice_lady at 3:43 pm, Fri 8 Oct

nice_lady - 2021-10-08 15:43:00

Yes, Windows Wifi
Yes Brother printer is wirelessly connected
Printer is a Brother MFC-J47ODW

Thanks

dbab - 2021-10-08 15:49:00

so ok firstly you need to ascertain what wifi Ip address range the computer is on.

So to here:

https://support.microsoft.com/en-us/windows/find-your-ip-add
ress-in-windows-f21a9bbc-c582-55cd-35e0-73431160a1b9#Categor
y=Windows_10

do number 1 & 2 on the page and report back with the address

It'll be something like this:

192.168.1.71
or maybe
10.1.1.23

etc

Edited by nice_lady at 4:07 pm, Fri 8 Oct

nice_lady - 2021-10-08 16:05:00

https://support.brother.com/g/b/faqend.aspx?c=nz&lang=en
&prod=hl2270dw_all&faqid=faq00100015_000
Use the tool.

bitsnpieces2020 - 2021-10-08 16:46:00

bitsnpieces2020 wrote:

https://support.brother.com/g/b/faqen
d.aspx?c=nz&lang=en&prod=hl2270dw_all&faqid=faq0
0100015_000
Use the tool.

Yeah should be simple enough. There's really no need to be uninstalling/reinstalling the printer each time it loses the connection.

Once the connection is setup sorting out a fixed IP might be handy.

nice_lady - 2021-10-08 16:53:00

Hi nice_lady.
The IPV4 address is:

192.168.1.66

Cheers

Edited by dbab at 6:39 pm, Fri 8 Oct

dbab - 2021-10-08 18:39:00

Ok well done.

First up try there suggestion at post #5.

See how you get on.

nice_lady - 2021-10-08 18:52:00

Will try tomorrow. Thanks

dbab - 2021-10-08 20:30:00

Thanks for all your help. Despite trying all of the recommendations, I still couldn't get it to print.
Today I spoke to a very helpful lady from Brother, and its all up and running .

dbab - 2021-10-11 16:59:00

How ?

nice_lady - 2021-10-11 17:15:00

If I knew the answer to how she did it, I probably wouldn't have needed help. LOL.

dbab - 2021-10-12 09:25:00

Ok. Was just thinking it might be useful to pass on to others.

nice_lady - 2021-10-12 09:29:00

nice_lady wrote:

It's more likely just a network error and you shouldn't need to reinstall it when that happens at all.

+1
Reinstalling is extreme.

1)Change it to Online first. Failing that
2)Check network.

lythande1 - 2021-10-12 09:37:00