Just seeing if anyone had any ideas why this would be happening. Our work emails often (and increasingly so) go into peoples junk mail for customers who have gmail or hotmail. Sometimes they don't even go to junk, they just aren't received. We don't do 'spam' or mass emails and have a .co.nz email address. We never receive a bounce back saying they haven't been received.

Unfortunately, nobody at my work is very IT literate and one of my bosses seems to think it's their settings, however most client's comment it seems to be only our emails that do this (so, it's not that other legit emails go into their junk). We do usually have attachments, however not always and they still often do this.

This is becoming quite an issue, as often means people haven't received their invoices for payment, so means our account person is doing more chasing and we often have to post the docs out - so is costing the company unnecessary $ with having to chase/time/post etc.

rhys12 - 2021-06-11 06:54:00

Do you have an SPF DNS record set up on your companies co.nz domain? If not this could be an issue. You'll probably need to get whoever looks after your IT/Email to do that

Edited by csador at 7:25 am, Fri 11 Jun

csador - 2021-06-11 07:24:00

Is your Email "on-premise" (self hosted by work) or hosted by a 3rd party Email provider?

Check if the domain has been added to any blacklists. e.g https://mxtoolbox.com/blacklists.aspx

As csador mentioned, you're best getting who ever looks after your IT to check this out.

Edited by cognition at 8:07 am, Fri 11 Jun

cognition - 2021-06-11 08:01:00

and IF you still happen to be using an @xtra.co.nz or other ISP email, these mail servers have a habit of ending up blacklists. So you should probably get yourself your own domain name and the aforementioned SPF record is a must have these days - the hosting provider might be able to set up the SPF record for you...

Edited by king1 at 9:03 am, Fri 11 Jun

king1 - 2021-06-11 09:02:00

rhys12 wrote:

Our work emails often (and increasingly so) go into peoples junk mail for customers who have gmail

haha of course......
They need to go into Gmail via the web, find the spams and MArk as Not Spam. Gmail will remember and leave them be then.
(or vice versa)

lythande1 - 2021-06-11 09:09:00

lythande1 wrote:

haha of course......
They need to go into Gmail via the web, find the spams and MArk as Not Spam. Gmail will remember and leave them be then.
(or vice versa)

Better to fix the underlying reason why gmail thinks your sending spam. SPF & DMARC records on your DNS records for the domain are a good start if self hosting, if a 3rd party is doing your email time to change, because they aren't doing their job.

bitsnpieces2020 - 2021-06-11 17:14:00

The member deleted this message.

hazelnut2 - 2021-06-11 17:52:00

bitsnpieces2020 wrote:

Better to fix the underlying reason why gmail thinks your sending spam. SPF & DMARC records on your DNS records for the domain are a good start if self hosting, if a 3rd party is doing your email time to change, because they aren't doing their job.

How cool to find your answer to a problem I have with one email from Europe. Despite telling my web-based email server that the emails are NOT spam, they constantly go back into the spam box! Now I know why... Yay!

hazelnut2 - 2021-06-11 17:54:00

This message was deleted.

kittycatkin - 2021-06-11 18:29:00

This message was deleted.

kittycatkin - 2021-06-11 18:29:00

rhys12 wrote:

Unfortunately, nobody at my work is very IT literate and one of my bosses seems to think...

Then you're doomed until management wakes up and realises that IT is an enabler, rather than a cost to be avoided.

If they don't wish to employ IT knowledge in the business, then they should contract a 3rd party provider rather than relying on TradeMe computing board goodwill.

I'm not a complete sadsack, my suggestion is to revert to paper invoices every month for every customer and include a flyer or price list. Do you think your competitors or big companies like Vodafone or Spark get to be successful when every invoice goes into the customers junk folder?

gyrogearloose - 2021-06-11 18:35:00

kittycatkin wrote:

I often check 'junk' and 'deleted' as so many legitimate emails go into them, and Microsoft doesn't do anything about it; it's waste of time trying. Blimmin annoying, as I miss things from time to time. Even emails from people and companies with whom I have been corresponding for years end up in there. There's no pattern with some of them, they go from one to the other at random.

Yep, even had Microsoft’s own 365 enterprise account password reset reminder Emails end up in Outlook Junk. Go figure.

cognition - 2021-06-11 21:11:00

We are a very small Company, and all of the 'older' generation lol - our 'IT' person is one of our Directors who knows as little as the rest of us lol. Thanks for all the suggestions.

I did suggest the SPF DNS thing to him today, so he will look into that.

cognition wrote:

Yep, even had Microsoft’s own 365 enterprise account password reset reminder Emails end up in Outlook Junk. Go figure.

This is a very interesting comment, as when I told him about the SPF DNS thing, he mentioned this very thing, that our emails were sent via this. Not sure if this is relevant or not (yes, seriously, I know nothing about IT)

rhys12 - 2021-06-11 21:40:00