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Is anyone else having problems opening Xmail?

#Post
1

I get this message when I try....'Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /cwa/openam/SSORedirect/metaAl-
ias/Xtramail/idp1.

Reason: Error reading from remote server'

elsielaurie1 - 2021-05-27 15:52:00
2

Yes we are getting exactly the same

Edited by angelstarr1 at 3:56 pm, Thu 27 May

angelstarr1 - 2021-05-27 15:55:00
3

xmail ?

you mean Xtra mail ?
What program or process are you using to do this ?
Web page based or computer program (such as thunderbird, Ms Outlook, etc etc) ?

ETA:

Yeah I see it's web page based. Well xtra mail is working on Thunderbird on my computer. So it's just an issue with the web interface for some reason.

Edited by nice_lady at 3:57 pm, Thu 27 May

nice_lady - 2021-05-27 15:55:00
4

web based here

angelstarr1 - 2021-05-27 15:56:00
5

sparks home page is not loading either

angelstarr1 - 2021-05-27 16:01:00
6

Oh well maybe they've been hacked like the Waikato DHB. Or something elsecould be the cause of course.

nice_lady - 2021-05-27 16:05:00
7

I've been trying for over an hour getting same response. AARRRGGHH!!

quickenden1 - 2021-05-27 16:12:00
8

Tracing route to www.spark.co.nz [146.171.248.36]
over a maximum of 30 hops:


5: 5 ms 5 ms 5 ms spark-sdn-ak1-dom.akcr11.globa-
l-gateway.net.nz [203.96.65.198]
6: * * * Request timed out.
7: * * * Request timed out.

Theres the fail point. After that (the 5th in the tracert route trace), it fails repeatedly.

They broken

Edited by nice_lady at 4:15 pm, Thu 27 May

nice_lady - 2021-05-27 16:13:00
9

Their Facebook page says:

We are currently experiencing an issue with our internal systems. This means our staff are currently unable to view or make changes to our customers account both online and in store. You may also have difficulty accessing the Spark website and app. If you need to get hold of us urgently, please drop us a private message on Facebook. We are working to resolve this issue as quickly as possible. We sincerely apologise for the inconvenience and thank you for your patience

nice_lady - 2021-05-27 16:17:00
10

Just read on Stuff that is was supposed to be fixed by 5pm. Still unable to access mine.

hound31 - 2021-05-27 18:21:00
11

Still cant log in to xtramail

reelbooks - 2021-05-27 18:35:00
12

Relax they just stopped for dinner

485cow - 2021-05-27 18:52:00
13

lol, oh xtra such a great email service always have been, I've never had any problem. /lol

bitsnpieces2020 - 2021-05-27 19:14:00
14

Seems to be fixed now...Still waiting for a reply to my message sent on F/B...

elsielaurie1 - 2021-05-27 20:35:00
15

Can't use our email, Xtra or Yahoo mail. Its now 7.00pm on Friday. Anybody the same.

clivehell - 2021-05-28 18:59:00
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