I suspect there is an update thats caused some issues, and nothing on M$ that i can find about it, had a couple of people call me to say that they have blank message body.

nzoomed - 2021-05-12 09:15:00

Yes.. our IT support company has informed us that it is a Microsoft problem and it could take all day to fix !!!!

onl_148 - 2021-05-12 09:24:00

two clients this morning so far - this looks like it
https://www.reddit.com/r/sysadmin/comments/na64bj/any_known_
outlook_365_issues_this_afternoon/

king1 - 2021-05-12 09:30:00

Its bloody ridiculous.
I see on their twitter they have posted some updates, how professional to use social media to get the word out, not a single word on their official support page that lists their known issues!

nzoomed - 2021-05-12 09:31:00

Apparently running this command will fix it, have not tried it yet.

C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RCli-
ent.exe" /update user updatetoversion=16.0.13901.204-
62

nzoomed - 2021-05-12 09:35:00

nzoomed wrote:

Its bloody ridiculous.
I see on their twitter they have posted some updates, how professional to use social media to get the word out, not a single word on their official support page that lists their known issues!

I guess they thought emailing you about it wouldn't help? ????????

nice_lady - 2021-05-12 09:39:00

nzoomed wrote:

Its bloody ridiculous.
I see on their twitter they have posted some updates, how professional to use social media to get the word out, not a single word on their official support page that lists their known issues!

There is word on their official support page it's under EX255650

vtecintegra - 2021-05-12 10:17:00

if you start OUTLOOK in safe mode you will be able to read and compose emails... you lose some of the add-on, but at least email works..
start OUTLOOK in the normal way, but do so while pressing the control key.. answer the pop-ups about safe mode with YES. Your email screen will look a little bit different.. Just close out of OUTLOOK will stop safe mode ...
The offical MS support page also tells you how to revert back to previous version / download of outlook, the version before last nights "update"..

Edited by onl_148 at 11:30 am, Wed 12 May

onl_148 - 2021-05-12 11:28:00

Our IT dept have said:

"There is currently a worldwide issue affecting visibility of content in Outlook. Not all users are affected.", and,

"Microsoft are incrementally rolling out a fix over the next 4-5 hours. Once you have received the fix you will need to restart your Outlook application one or two times. Expected completion time 3pm today. "

wembley1 - 2021-05-12 11:46:00

nzoomed wrote:

Apparently running this command will fix it, have not tried it yet.

C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RCli-
ent.exe" /update user updatetoversion=16.0.13901.204-
62

yep that works, im also disabling office updates for a few days

king1 - 2021-05-12 12:44:00

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RCli-
ent.exe" /update user updatetoversion=16.0.13901.204-
62"

lythande1 - 2021-05-12 13:30:00

Careful with that, it may cause you to change update channel unexpectedly

vtecintegra - 2021-05-12 13:39:00

https://www.theregister.com/2021/05/12/outlook_outage_patch/

tony9 - 2021-05-12 17:23:00

So Microsoft took the rollback idea from Reddit??

spyware - 2021-05-12 19:45:00