I have looked on Google but it appears a bit complicated. If I change my ISP from Spark (Xtra) to another (say 2Degrees) how do I continue to get emails to my Xtra address?
Thank you

kerryalan - 2021-05-03 09:20:00

You have to pay Spark to retain your email box. They won't let you keep it for free.

nice_lady - 2021-05-03 09:31:00

My partner has an Xtra email address and when she sold her house she cancelled her Spark account and I had to remind her to ring them again and start paying.

When we got our new house I setup a new Spark account under my name, and Spark very kindly agreed to add her Xtra email address to my account, so now there's no charge. The billing & admin still comes to my outlook address.

Edited by gyrogearloose at 10:00 am, Mon 3 May

gyrogearloose - 2021-05-03 09:53:00

Yeah it's not free. How much were they charging you?

OP, unless you need to keep that particular addy for some reason then you could set up a Gmail or similar free addy and then you let all your regular senders/friends etc know your new address.

nice_lady - 2021-05-03 10:05:00

I think $5/mth, but I didn't see the bill.

I used to have a very good free address, and when the provider was bought out and the new owners set a charge I gave regular senders/friends etc my new address and said the old address had been sold. Friends were very impressed and too polite to ask how much I'd got.

gyrogearloose - 2021-05-03 13:00:00

Best option to start an email address at a new provider, thats not linked to an ISP like google or microsoft. Then go into your webmail at spark, and setup forwarding to your new email address, with an auto-reply telling senders of your new email address (holiday message) I think its called, after a month or so, close the mailbox down.

bitsnpieces2020 - 2021-05-03 21:27:00

My suggestion would be to setup your new non-isp address well in advance, so that you don't loose any emails when you make the change away from xtra.

I opened an outlook.com email address about three months before we changed away from xtra a few years ago. I then emailed everyone in our address book to advise them of our new email address.
Most changed quickly, but some of the organisations/business we dealt with kept using the xtra address and I had to send them reminders. Some took all of the three months to change.

sparkyz - 2021-05-03 21:54:00

Basically as the others have said yes, if you wanna keep your Xtra email address, you have to pay them every month isn't it.

2Degrees does not offer a email service anymore. Many 2Degrees people basically just use Hotmail and Gmail. You could just download your email into a email program so you have a record of all your emails and then going forward use a different email address.

But again to answer the question. Unless you continually pay Spark Telecom every month you would lose your email address. People who send you emails get their emails bounced back to them.

Having said that, even if you pay Spark every month to keep your email address/ There is no guarantee if Spark suddenly decides to decommission all their email services, that's what Vodafone did to their emails and it amalgamated all the email addresses from their previous takeovers ie Clear.Net, Paradise, Ihug, TelstraClear.

Edited by rayonline_tm at 3:24 pm, Tue 4 May

rayonline_tm - 2021-05-04 15:22:00

Yes, it's $5 a month currently. But I think you need to arrange it before the actual switch or risk anything stored in the mailbox being deleted.

I've been very tempted many times because I really like my email address as I got it when Xtra first launched and its very short lol. . I have Gmail too but it's much longer and I tend use that for all my spammy email subscriptions lol.

dinx - 2021-05-09 17:49:00