Currently have an issue with a Windows 10 Home PC where if one of the users tries to log in, it can take upwards of a minute. (only affects that user) and sits for a long time on the "welcome" screen.

I enabled verbose messages in the registry and narrowed it down to "Please wait for the user profile Service" which sits there for about 45 seconds after the user enters his credentials.

Have tried a "clean boot" (Disabling all non essential services, turning off start up items). No change, still hangs for a long time on "Please wait for the user profile service"

Is there any tool (or mode) which would allow me to capture and log the events in more details during the login process?

Version 10.0.19041 Build 19041
(Version 2004)

Have already spent an hour asking Google (Admittedly my googling skills have regressed), where I ended up with not very useful MS community help threads suggesting "SFC /Scannow" (which I've already done BTW, and has never fixed anything for me ever) and out of date technical articles that don't appear to be relevant to windows 10 home.

Failing that, can create a new account / user profile and spend some time setting it all back up for that user (but would still be nice to know what exactly is causing the log in process to stall up)

Edited by cognition at 8:17 am, Fri 11 Dec

cognition - 2020-12-11 08:09:00

i'd be looking at the event viewer system log.
i'd also be checking the HDD with hdsentinel. and also run a hdd benchmark with HDTune, which also highlights HDDs reported as OK by hdsentinel but with other performance issues (ie runs slow, erratic speeds etc)
i'd also set up a new user account to test if its some kinda profile corruption
do a malwarebytes scan
any hint of a hdd issues get it backed up...
HTH

king1 - 2020-12-11 08:23:00

I'd compare the startup folder of the user with the issue to that of users that do not have any issues.

For example they might have installed applications that are opening or checking for updates. Steam for example, is a classic example of this.

"Please wait for the user profile Service" - well, maybe processing the users startup folder fits in here, I don't know.

gyrogearloose - 2020-12-11 13:37:00