Has any one else found that the special prices for VIP have not come off?
We have been overcharged on a few things.

redhead96 - 2020-11-19 18:46:00

I noticed that you cannot enter your VIP number on online sales.

voyager4 - 2020-11-20 10:20:00

Haven't tried their online shopping yet.
I finally got a chance to go in to their store on Wednesday the first day of sale.
I have found they have charged me full price on 3 items that are on sale. It did take off a VIP price on one item thou.
Next time I must remember to check receipt when I get in the car before I leave.
I am now waiting for them to refund me.

redhead96 - 2020-11-20 16:38:00

some things weren't part of the sale.. I checked before I bought & only had a few items, one of them I thought would be in sale was the t-shirt material - but it seems they split hairs & if you had the circular stuff - ribbing wasn't part of the sale - so didn't get it..

urbanrefugee54 - 2020-11-20 18:38:00

also check wool batches to as they just throw it all in together.same label and blue but alot of diff batch numbers.same with their white.

mudguts2 - 2020-11-22 15:58:00

mudguts2 wrote:

also check wool batches to as they just throw it all in together.same label and blue but alot of diff batch numbers.same with their white.

And not just with their wool either. Check the labels on the embroidery thread, especially the white, to make sure you are getting the shade you need/want. I've come home with the wrong shade a few times.

kiwimade64 - 2020-11-23 06:51:00

kiwimade64 wrote:

And not just with their wool either. Check the labels on the embroidery thread, especially the white, to make sure you are getting the shade you need/want. I've come home with the wrong shade a few times.

yes i have to agree with you.
I try and tell them they need to keep batches seperate but they just dont seem to care.
I live rural and have got home
started to knit and its diff even though in the same bin.
So is a real nuisance as means another trip to town

Edited by mudguts2 at 8:06 am, Tue 1 Dec

mudguts2 - 2020-12-01 08:05:00

mudguts2 wrote:

yes i have to agree with you.
I try and tell them they need to keep batches seperate but they just dont seem to care.
I live rural and have got home
started to knit and its diff even though in the same bin.
So is a real nuisance as means another trip to town

The nearest Spotlight to me is 40 minutes away at least as I'm rural too. It's a pain in the a*** when this happens and I've been caught out a few times. Now I double check to make sure. They don't care, a lot of the staff don't craft so don't know or really just can't be bothered.

kiwimade64 - 2020-12-03 06:52:00

I think with the low staff numbers, they probably have to delegate their time to all the whole store, personally I think it would be extremely hard to keep tidy and batch ordered ALL the stock after some of the untidy customers I have seen in not only Spotlight but other shops. I used to work in Briscoes and one of my pet hates were customers who would rip open a duvet cover set, display it all over the shelving, decide they like it and take a new unopened pack to checkout leaving the mess for staff to tidy. So inconsiderate.

nzmu - 2020-12-03 07:02:00

I was amazed that finally they have scanners around the shop, so you can check prices.. would be good if you could find location of goods as well, but I suppose you can't have everything in life :)

urbanrefugee54 - 2020-12-03 15:21:00

Their receipts can be hard to follow but if you do the sums, are usually right.

voyager4 - 2020-12-03 15:40:00

Yes, has happened to me and I always check now when they put them through the till. I will also never ever order online again. I ordered 7 different fabrics and some elastic. Everything was out of stock except one fabric and the elastic. I got charged $11.99 (shipping) for elastic and a metre of fabric. I go into the shop now.

Edited by saxonangel at 2:37 pm, Mon 14 Dec

saxonangel - 2020-12-14 14:37:00

This message was deleted.

kittycatkin - 2020-12-24 18:12:00

They pay peanuts, and over work their people, so no wonder their staff are neither educated nor particularly helpful.

With a very few excellent exceptions!

oh_hunnihunni - 2020-12-25 10:33:00