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Samsung Galaxy A31 stopped

#Post
1

The phone is about one year old, if that. It just wouldn't turn on. Plugged it in to the charger and there was no charging signal. After about 10 minutes, it turned back on with the message "System UI phone restarted. Unlock your phone to get app notifications". Any ideas what would have caused this?

clicketyclick1 - 2021-10-11 15:33:00
2

Did you try a different charger or cable?

nice_lady - 2021-10-11 15:46:00
3

It's possible it was in the middle of a system update?

nice_lady - 2021-10-11 15:47:00
4

Hi, yes I tried a different cable but still no charging message. It is fully charged. I will clear the cache and see if that helps. It must have been in the middle of an update. Thanks for your help, my mind immediately goes to "Virus!".

clicketyclick1 - 2021-10-11 15:52:00
5

If it had any kind of 'virus' your know about it as that wouldn't shut it off it what it would do is demand money from you or make pay per minute phone calls that you didn't even know were happening.. A 'virus' is very very unlikely to be the problem.

nice_lady - 2021-10-11 15:59:00
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