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prime video app help please??? , ok, i jst been on

#Post
1

the 'chat room' with prime. i wanted to know how to adjust THE quality on my tv( panasonic TH-55FX640Z) . ON MY PHONE, I HAVE THE OPTION OF DATA SAVER, GOOD, BETTER OR BEST.. i wanted to know if they were all synced, does that apply to the tv and the computer? "may" said i would have to ask the manufactures of the tv.....i dont have the option of changing it on the computer either. only my phone. is this 'normal'??. so at the moment its on good, which uses 0.27 gb hour. so all i want to know is, does that mean the TV is uses that same quality??

katybaty - 2021-10-10 12:35:00
2

You are getting prime video on your phone.
You are getting prime video on your tv.

Are you using your phone to 'send' the video to the tv or is the tv using an inbuilt app ? And if it is using an inbuilt app then there will be a way to adjust the quality of that.

Oh, and are you talking about Prime TV or Amazon Prime ?

Edited by nice_lady at 12:45 pm, Sun 10 Oct

nice_lady - 2021-10-10 12:44:00
3
nice_lady wrote:

You are getting prime video on your phone.
You are getting prime video on your tv.

Are you using your phone to 'send' the video to the tv or is the tv using an inbuilt app ? And if it is using an inbuilt app then there will be a way to adjust the quality of that.

Oh, and are you talking about Prime TV or Amazon Prime ?

ok, sorry. im talking about amazon prime . i have the app on my tv, so not casting or anything.

katybaty - 2021-10-10 13:01:00
4
katybaty wrote:

the 'chat room' with prime. i wanted to know how to adjust THE quality on my tv( panasonic TH-55FX640Z) . ON MY PHONE, I HAVE THE OPTION OF DATA SAVER, GOOD, BETTER OR BEST.. i wanted to know if they were all synced, does that apply to the tv and the computer? "may" said i would have to ask the manufactures of the tv.....i dont have the option of changing it on the computer either. only my phone. is this 'normal'??. so at the moment its on good, which uses 0.27 gb hour. so all i want to know is, does that mean the TV is uses that same quality??

No there not synced, each device will have its own 3 options , you choose for each one .Quality is up to you lowest to highest , try each one one each device and see what suits , there's no one answer fits all its a personal choice

docpc - 2021-10-10 13:01:00
5
katybaty wrote:

...does that mean the TV is uses that same quality??

Your phone is what, 4 inches by 3 inches? How big is your TV?

Work out the answer to each in square units, inches or cm. Compare numerically.

Then, if your picture quality test can't differentiate between the two, you have already a factor to multiple or divide one value to get the other.

gyrogearloose - 2021-10-10 17:57:00
6
gyrogearloose wrote:

Your phone is what, 4 inches by 3 inches? How big is your TV?

Work out the answer to each in square units, inches or cm. Compare numerically.

Then, if your picture quality test can't differentiate between the two, you have already a factor to multiple or divide one value to get the other.

laughs nonsense

docpc - 2021-10-10 19:14:00
7
docpc wrote:

No there not synced, each device will have its own 3 options , you choose for each one .Quality is up to you lowest to highest , try each one one each device and see what suits , there's no one answer fits all its a personal choice

thats what im trying to say. THERE IS NO OPTION ON TV APP TO MAKE A LOWER QUALITY. thats why i "chatted" with the amazon chat help line and they said i have to ring the tv manufacture. thats why i was ASKING IF i choose the 'good" quality on the phone, becasue there IS NO OPTION ON Y DESKTOP EITHER, will that apply to the tv if they are synced, but you say they are not synced, so i have no idea what quality the tv is then, but im picking that its a higher one by default, unless you change it. which i cant.

katybaty - 2021-10-11 14:31:00
8

ok , sorry about that .It seems prime has no settings on any tvs to change it to a lower or higher value , (no one knows why , there app) however on windows 10/11 there is a prime app from windows store free and you can adjust it via the gear button top right (options) to lower or higher . I hope this helps . TV will run at the best quality it can with the broadband it has no user input . Most users have unlimited data these days so its not a factor that tv manufactures consider ...........

found this : may help
https://howtodoninja.com/how-to/change-video-stream-quality-
amazon-prime-video/#How_to_change_amazon_prime_video_quality
_on_Samsung_Smart_TV

Edited by docpc at 7:34 pm, Mon 11 Oct

docpc - 2021-10-11 19:24:00
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