I have a 2months oldTV as above. purchased new and set upWhen I try to get You tube or another of the installed apps it states "Open Network Settings". How do I do this ?I could ring the Tech but with level 4 still on am reluctant to.Thanks

Edited by gazzat22 at 12:07 pm, Wed 1 Sep

gazzat22 - 2021-09-01 12:06:00

Go into settings it'll be in there.
It's probably telling you the TV is not connected to your internet wifi or wired network ?

Have you connected it ?

nice_lady - 2021-09-01 12:11:00

Ok will try that.Im sure the Tech did that but will check again Thanks

gazzat22 - 2021-09-01 12:13:00

The member deleted this message.

gazzat22 - 2021-09-01 12:13:00

Did you connect the TV ?
It'll either have an Ethernet cable running to your modem/router OR it'll be connected thru your Wifi.

When you are sure you're connected and it doesn't allow you to use the internet functions then the troubleshooting starts.

nice_lady - 2021-09-01 12:33:00

Yes When the tech delivered and installed it he got my modem details and everything else works ok In settings it shows as connected to my Internet address but when I press the pre set button on the remote it just states"Cant connect right now..Try again.I,ve turned my modem off..waited for 20-30 secs turned it on No difference.!!Will ring the tech and he can sort it Thanks for your time and help

gazzat22 - 2021-09-01 13:45:00

The member deleted this message.

gazzat22 - 2021-09-01 13:59:00

Is it connected by cable to the modem/router or by wifi ?

I'm guessing it's wifi and the 'tech' hasn't bothered to set a fixed IP address on the Tv so that if you restart your modem/router it'll quite possibly lose the connection.

nice_lady - 2021-09-01 14:14:00

Not to put to fine a point on it but have you followed the instructions that came with your TV set. Also in the cost of the TV set you will have paid for some support so ring them and ask for some help.

alnz15 - 2021-09-01 14:19:00

alnz15 wrote:

Not to put to fine a point on it but have you followed the instructions that came with your TV set. Also in the cost of the TV set you will have paid for some support so ring them and ask for some help.

The set was set up by an Expert" from the company I purchased it from and the only instructions i needed to follow were the on/off functions which i Have followed and the set works perfectly apart from NOT connecting to the preset apps viz You Tube etc..

gazzat22 - 2021-09-01 14:32:00

Lucky last :

If the TV connected to the modem/router by cable or wifi ?

nice_lady - 2021-09-01 14:38:00

Thanks all.Turns out the buttons i was pressing were labelled but were only for decoration or?? so all sorted..Unlike the "old" owner manuals they are fairly sparse compared to our previous 46in Plasma.!! It was connected to the WiFi..

Edited by gazzat22 at 5:27 pm, Wed 1 Sep

gazzat22 - 2021-09-01 17:25:00

gazzat22 wrote:

Thanks all.Turns out the buttons i was pressing were labelled but were only for decoration or?? so all sorted..Unlike the "old" owner manuals they are fairly sparse compared to our previous 46in Plasma.!! It was connected to the WiFi..

Yes, the manuals are pretty sparse and only basic details.
You have to go into your settings and scroll down and each line has a piece on right hand side what it is for. The part where you go to see is in the 'Help ' and click on ,it brings up all what would of been in booklet form.
As a matter of interest I clicked on the Apps button on Remote and was wanting You Tube. Message came up and said Update of software required before it would open up, took a couple of minutes.
This is the second time in 3 yrs for updates. (Panasonic THFX800Z)
Cheers........

Edited by 18032 at 11:45 pm, Wed 1 Sep

18032 - 2021-09-01 23:43:00