com surrogate??. my computer is running
| # | Post |
|---|---|
| 1 | REALLY SLOW. its a aoc desktop. when i looked in the task manager page i saw four lines of com surrogate thingy and one of them is using 95 %memory. i try and end the task but it just keeps coming back and im sure thats whats stopping pages to load. its insane. pages just freeze up. i printed out 6 pages to try and learn how to get rid of itand i got up to page five to the trusted installer bit where it said to uncheck the allow boxes, but that ws all greyed out and it wouldnt let me uncheck them. so im fk#d. i dont know what else to do, bar get a professional in. some of the google suggestions are very daunting, and i thought i was brave enough to try this one. but it didnt work. how the hell do i get rid of it please. katybaty - 2021-07-14 14:54:00 |
| 2 | have you tried restarting the computer ? nice_lady - 2021-07-14 14:55:00 |
| 3 | nice_lady wrote: yeah. and in desperation i turned off at wall. i was ready to just smash it. katybaty - 2021-07-14 14:58:00 |
| 4 | I have two com surrogate processes running they're using 0% cpu and less than 2Mb of memory between the two of them. Theres a possibility that if you have several and they're hogging the cpu/ram then it may be a sign they're being used as part of a virus: " If you see a large number of dllhost.exe processes running and they’re using a noticeable amount of CPU, that could indicate the COM Surrogate process is being abused by a virus or other malicious application" What A/v program do you have ? nice_lady - 2021-07-14 15:00:00 |
| 5 | katybaty wrote:
when you restarted it did you clik 'restart' or what - exactly please ? nice_lady - 2021-07-14 15:00:00 |
| 6 | nice_lady wrote: before i turned it off at the wall, i just went to the right hand side where the menu is and i clicked on restart. but even that was a mission. the start up box just didn't want to appear. i didnt have any antivurus. only windows defender. but i just installed a free "total av" one, which i know is going to ask me for money probably. all i wanted was a free basic one. katybaty - 2021-07-14 15:03:00 |
| 7 | i just clicked on task manager again and it said 51% for cpu and 91% for memory. katybaty - 2021-07-14 15:05:00 |
| 8 | and when i go to task manager there is no dll thingy. only that com surrogate. and thers *expletive* four of them. katybaty - 2021-07-14 15:06:00 |
| 9 | Do a malware check, use NOD32. lythande1 - 2021-07-14 15:08:00 |
| 10 | lythande1 wrote: is that free. i will try but even just typing a message its slow. katybaty - 2021-07-14 15:10:00 |
| 11 | katybaty wrote:
Ok so far so good. Do NOT pay money. nice_lady - 2021-07-14 15:14:00 |
| 12 | https://data-cdn.mbamupdates.com/web/mb4-setup-consumer/MBSe You can run this one for free and it's a very good, well respected antimalware program. Download it/run it, (in safe mode if you have to), and trust what it tells you. Let it remove anything it finds. Let us know how you get on. When you run the install use the 'custom' install and don't bother installing their browser when it suggests you do - just clik 'skip' on that one. Edited by nice_lady at 3:31 pm, Wed 14 Jul nice_lady - 2021-07-14 15:27:00 |
| 13 | i cant do it. i just cant do it. im ready to break and just take a hammer to the fkn thing. i downloaded that thing u said nice lady and all those dozens of pop up boxes came up to the right saying website blocked due to trojan. and the files all said the same thing. file. c/windows/syswow64/dllhost.exe- katybaty - 2021-07-15 17:23:00 |
| 14 | and the mans just had a masive f$n rip up, cause i said its come from his porn sites. katybaty - 2021-07-15 17:25:00 |
| 15 | cancel that about other website being ok. facebook wont load. katybaty - 2021-07-15 17:26:00 |
| 16 | katybaty wrote:
The malware site as you call it is indeed to all intents and purposes free to use anyway. Restart the computer in SAFE MODE you don't need to do 'safe mode with networking' in fact it's probably better if you ONLY use safe mode. Then run malwarebytes . It'll run MUCH better and have a much better chance of getting rid of the problem. Click the Windows-button → Power. nice_lady - 2021-07-15 17:33:00 |
| 17 | also familiarise yourself with what other security / AV software you have eg Norton, AVG, Mcafee, Trend, Eset etc ... Having more than one can cause slow computers and non-functional security / AV software. In this case I would take it offline and/or safemode, then uninstall all security / AV software, then load up malwarebytes and scan as per nice_lady suggestion after malware is removed it might need a system file check - SFC /scannow from a command prompt king1 - 2021-07-15 17:59:00 |
| 18 | here is the eset online scanner link should be able to run this from safemode with networking, which I would suggest, since it seems like you have a decent dose of something in there king1 - 2021-07-15 18:09:00 |
| 19 | Agree, I'd suggest 'ordinary' safe mode to run malwarebytes first then reboot into safe mode with networking to run the Eset scanner. nice_lady - 2021-07-15 18:31:00 |
| 20 | sorry. this safe mode thing, I don't know how to get it. and im using internet exporer at the moment cause chrome wont even load. I don't have work stuff on here, just photos so what would happen if I did a factory reset.??when I click the windows button, all I get is a whole lot of my apps come up. am I sposed to click the windows button, then power or what? do u mean the power button on the monitor. katybaty - 2021-07-16 14:35:00 |
| 21 | I have three dllhost.exe running when I go to task manger. if I end them , is that ok. I looked under 'details" and found them there. but it said it can cause instability if u end the task. katybaty - 2021-07-16 14:44:00 |
| 22 | omfg. i just ended one. closed internet explorer. clicked chrome and it powered away. page loaded fst. can get my fb. tried other sites. omg. what will happen if i end those other two dll host things. will that be even better???? katybaty - 2021-07-16 14:46:00 |
| 23 | ok. cancel that. stuff not working.is just going round and round. katybaty - 2021-07-16 14:48:00 |
| 24 | katybaty wrote:
Click the Windows-button → Power. nice_lady - 2021-07-16 15:18:00 |
| 25 | Turn the computer off . Then; Press the start button. Give it about 8 seconds then press and hold the start button until it shuts off. Do this three times then on the 4th don't shut it off. That should get you into the advanced menu. From that you can find advanced startup options. Including safe mode. nice_lady - 2021-07-16 15:59:00 |
| 26 | I'm with the poster, Chuck it out the window. gabbysnana - 2021-07-16 17:01:00 |
| 27 | gabbysnana wrote:
Then buy another computer and do the same when you get another virus ? nice_lady - 2021-07-16 17:02:00 |
| 28 | nice_lady wrote: its not a virus gabbysnana - 2021-07-16 19:21:00 |
| 29 | gabbysnana wrote:
Hmmm ? Do tell ? Perhaps you might like to explain it ? nice_lady - 2021-07-16 19:22:00 |
| 30 | gabbysnana wrote: it might be... not really enough info to know one way or the other Edited by king1 at 8:21 pm, Fri 16 Jul king1 - 2021-07-16 20:13:00 |
| 31 | well that malware site is doing weird things. i was doing a scan and it said no threats found, yet about 5 pop up boxes came up to the right saying i had a trojan and found malware and each different box had a different ip address. and my windows defender wont work with another anti virus thing apparently. so i uninstalled mal ware bytes for now and my windows defender got turneed back on and i did a scan and it said it found malware and removed it. and it went into quarantine then i removed it from there. so another question really, is windows defender just as good as removing malware or do i still need something like the malwarebytes thing. and why did the malware bytes thing say i had no threats, yet all these pop up boxes popped up to the right saying i had a threat. then they disappear quickly. katybaty - 2021-07-19 12:09:00 |
| 32 | king1 wrote: i am just trying your one now. On tablet at moment so will just let it do its thing. katybaty - 2021-07-19 12:16:00 |
| 33 | king1 wrote: half way thru and its still saying 0 threats. katybaty - 2021-07-19 13:48:00 |
| 34 | king1 wrote: just finished the scan. it took 2 and a half hours. it said unresolved detections 0, and resolved detections 1. and it scanned 303310 files. katybaty - 2021-07-19 15:18:00 |
| 35 | also try this one same company as malwarebytes, but this one targets browsers amongst other stuff, much quicker scan. Useful since web browsers eg Chrome give websites the ability to provide user notifications in the bottom right corner - as usual it gets horribly abused by certain less reputable entities Edited by king1 at 3:40 pm, Mon 19 Jul king1 - 2021-07-19 15:40:00 |
| 36 | Aparently the TronScript is really good. I looked into it and it is for real. More info here. https://www.reddit.com/r/TronScript/wiki/index/ tygertung - 2021-07-19 21:40:00 |
| 37 | just a update. windows defender has found this. " behaviour.win32/meterpreter.ge- katybaty - 2021-07-22 07:22:00 |
| 38 | And hows the computer working now ? nice_lady - 2021-07-22 07:48:00 |
| 39 | nice_lady wrote: somethings still wrong. its still quite slow. and just b4 it stopped and said stuff is taking to long to respond and didnt load. all those other programmes said they had removed other malware as well, but each time i do a scan there seems to be more there. then it gets removed again. katybaty - 2021-07-22 08:07:00 |
| 40 | Try the tronscript tygertung - 2021-07-22 08:27:00 |
| 41 | tygertung wrote: im scared, lol. it sounds so daunting. clean, disinfect, omg, but anyway have u got any idea how long it takes to download b4 i start.? im going out this morning but i might be brave and do it when i get back. cant do any worse i guess... katybaty - 2021-07-22 09:30:00 |
| 42 | well, its well and truly f$$$d now. in my wisdom i thought id try and do a windows update, which i havnt done for a while. it downloaded 6. it went to install 6. it then restarted by itself. then i walked away, and i have a green screen saying "please wait", and the little circle is going round AND bleeping round. and i cant shut it down casue theres no option to the right. so i googled. none of the suggestions work, ie turn off power , hold certain buttons etc. i managed to get to the hp start up screen( my mistake, my computer is a hp, not aoc.) all hard drives, disks? says they are ok. but as soon as i exited out of that page hat bleeping green screen come up again. and it wont bleeping go AWAY. and i turned it off at the wall, went and fed the chooks, came back, turned it on again, and that bleeping screen still saying please wait. f, f it. im over it. why why why did i do that stupid update. at least i could get somethin, even though it was slow.. so iv got the laptop and tablet at the moment but im just waiting for that to f out now. see technology. they f u with the cell phones. katybaty - 2021-07-22 16:44:00 |
| 43 | At least you haven't lost all your emails. spyware - 2021-07-22 16:53:00 |
| 44 | katybaty wrote:
Maybe leave it going for a couple of days, maybe it will complete the update. tygertung - 2021-07-22 17:15:00 |
| 45 | tygertung wrote: is that safe to do that? genuine question. also, another stupid question, what happens to the computer now. apart from chucking it over board in the manukau harbour, if i took it in to a techy, can they see all my private info. genuine question. katybaty - 2021-07-22 17:30:00 |
| 46 | Be patient with it, they take as long as they take and tempting as it may be to pull the plug, it doesn't usually help the cause. I might also suggest checking the HDDs are ok when you get it up and running - standard version Edited by king1 at 5:35 pm, Thu 22 Jul king1 - 2021-07-22 17:33:00 |
| 47 | katybaty wrote: yes and yes. tygertung is basically saying leave it on for as long as it needs Edited by king1 at 5:38 pm, Thu 22 Jul king1 - 2021-07-22 17:36:00 |
| 48 | Techs have no interest in whatever 'private info' you might have. They wouldn't be in business long if they started poking around where they shouldn't . Hubby seen all sorts and he said the only thing he would ever have reported would be child porn. You don't get to see anything anyway it takes enough concentration and expertise to repair problems without being side tracked by peoples photos or any other crap. And yes it's safe to leave the computer running for days/weeks/months many businesses very rarely turn them off. nice_lady - 2021-07-22 17:37:00 |
| 49 | king1 wrote: its just a bright green screen with please wait on it., and the little dots to the left are going round and round. and it only happened after i thought id try the windows update casue i hadnt done them since january. and u cant right click, get to a start shutdown screen, nothing. Edited by katybaty at 5:40 pm, Thu 22 Jul katybaty - 2021-07-22 17:39:00 |
| 50 | katybaty wrote: that's perfectly normal then, it is in fact the update in progress - just need to sit back and wait... king1 - 2021-07-22 17:46:00 |
