HEADS UP: Potential horror story with Chorus fibre
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1 | We had a Chorus sales rep turn up last week suggesting that they could install UFB fibre for free. He said that if we were agreeable, a technician could come by and discuss installation options in a few days, and also bring along some paperwork with an agreement to sign ... provided we were happy to proceed. So we agreed to that. What actually happened instead, was - on the day - THREE Chorus guys turned up and said "we're here to install your fibre". There was no discussion about how it would be done, and no paperwork at all. They didn't ask how we wanted the install to be implemented - instead, they just told us how they were going to do it, which turned out to be completely at odds with what we expected or required ... We told them we wanted the fibre to run through the roof then down the inside wall cavity, but they said no they can't do that - the cable HAD to run down the outside wall from the roof then under the house. They said they couldn't go in through the roof because they weren't registered electricians. So we said, OK - in that case just run the cable from the road to the house, and we'll get the internal stuff through the roof done separately (which is what the Chorus leaflet says anyway - two separate jobs). But they said no, they have to do the FULL install right now - it's all or nothing. Prior to these guys turning up, we'd done some research on Chorus fibre installs, and there are some real horror stories out there about botched jobs ... there's even a Facebook page called Fibreinstallfails that documents some of them. So ... whereas in fact we'd expected to first have a detailed one-on-one discussion with a qualified technician, then have any written agreement scrutinised before we signed up, and also have the whole thing run past our insurers to establish how any liability or damage issues would be addressed ... ... what ACTUALLY happened was that THREE Chorus guys turned up out of the blue, and tried to steamroller us into a full install on the spot, without any preliminary discussion or time to think it all through, and no paperwork whatsoever - as if by catching us offguard like that, we'd get rattled and just say "Oh all right - go ahead", tick some obscure box on a tablet PC to sign it off as all OK, then they'd just scarper off to the next job before we even knew what hit us. The install was declined. (Edited for minor typos) Edited by simone3 at 1:14 pm, Mon 5 Jul simone3 - 2021-07-05 13:12:00 |
2 | Jeez . Wow yeah I'd have told them to take a walk. nice_lady - 2021-07-05 14:21:00 |
3 | ok For fiber you want the shortest rout as in a rout that wont damage things. The fiber has a ONT or what ever it is called from that you can wire anything your self with cat 6 networking cable etc . I can understand why a fibre cable cant go in to hot roof as its best buried with no light and minimal heat changes . It can also not do sharp bends or it will destroy transmission speed thru the cable. And as little joins as possible As every join will have transmission losses especially if the tools they use is trash and the person doing it is a moron. intrade - 2021-07-05 14:24:00 |
4 | Wow. Yeah what you expected to happen is what actually happened for me. Half of what they told you is just BS and the other half is contravening what I think are chorus installation rules. Were they random subcontractors and not actually directly employed by chorus I wonder? Either way, I would file a complaint. loose.unit8 - 2021-07-05 14:28:00 |
5 | Also a corus fiber install is only hardware no obligation to use it or pay anything after install. The ont also has ultra poor wifi but has lan and phones can be connected to the ont. The instalation with corus is just hardware. You dont get any internet untill you after sign up with slingshot or for cheapest internet only service flip. They will then switch it on once you joined with a isp. Corus dont sell or charge you for anything. They pay chorus once you signed up with isp. intrade - 2021-07-05 14:29:00 |
6 | also you can not sign up with isp for fibre and expect to get it unless you already have a corus ont. and then throw a woobly cause the isp dont installs your fiber The fibre is like car rental service you cant call a taxi without a vehicle. Edited by intrade at 2:37 pm, Mon 5 Jul intrade - 2021-07-05 14:32:00 |
7 | Same thing with me. Indian guy, extremely pushy to install but keeps making shit up, just so he can get the job. Obviously they get paid per job so are very keen to do it. I can't understand the guy who is trying to do our one (as he keeps making shit up) and I asked Chorus for a different person but they keep sending the same one. I am getting weekly txts and emails so I just keep ignoring them. Happy with my current setup. fxx99 - 2021-07-05 14:53:00 |
8 | with my install that in.. guy said the draqcula next door told him the house was abandoned and no one lived here. I recorded the install they smashed my water roof drain pipe but also repaired it after I took a photo so i know where the fibre cable 20 cm below the ground lies in the dirt in future.. Edited by intrade at 3:06 pm, Mon 5 Jul intrade - 2021-07-05 15:05:00 |
9 | intrade wrote:
ONT doesn't have a phone or wifi connection at all. It's just a wan connection. The ISP will normally supply a router which has wifi or a phone connection or provide some instructions to feed into a 3rd party router Edited by loose.unit8 at 3:07 pm, Mon 5 Jul loose.unit8 - 2021-07-05 15:07:00 |
10 | "so hopfully a retarrdedmoron can do the job." Personally I wouldn't recommend letting one of those near the job ! nice_lady - 2021-07-05 15:07:00 |
11 | nice_lady wrote: intrade - 2021-07-05 15:11:00 |
12 | We gave them the run of our place, told them where we wanted it in our lounge, it did help to have the garage under our house though, made it so much simpler. They did an excellent job and we were up and running within a day. muppet_slayer - 2021-07-05 15:48:00 |
13 | Thanks muchly guys, for your thoughts! Yeah, we don't recall any Chorus insignia on theses guys' clothes, so they were probably sub-contractors. It seemed to us this install process was very much a case of you get what you pay for. So as it would've been a freebie it was quite likely to be a mickey mouse job, and one done with absolutely no thought or planning at all, all done in a rush just so that they can get on to the next one. Whereas we'd want a professional job done by a qualified installer, that met with our expectations ... We expected a technician to turn up with a clipboard and a pencil behind his ear, one who'd do a thorough inspection of the site then come up with a detailed plan on exactly the best way to proceed, that he'd then discuss with us - that's what the sales rep clearly implied would happen. And we'd also have time to go over the small print and check with our insurers. But no ... instead, we get a bunch of scruffy guys in beanies who admitted they didn't have any formal qualifications whatsoever, with nothing more to say than "we're here to install your fibre, OK ...?". What's more, they didn't seem to know whether our current modem would even be compatible with an ONT, just saying "aw yeah - it's probably OK". Our phone and power both enter the house via the roof, and the fibre would've only had to run a short distance from the outside ENT. Also, the phoneline and jacks were all upgraded to a new copper line all the way down to the street just 18 months ago, and we've been quite happy with that connection - no problems with it at all. So we don't actually have any use for fibre - this was all entirely Chorus' idea, all because they want to rip out the copper network. So all in all, what was looking like a possibly iffy fibre install would at best have been disruptive, what with shifting furniture about, and multiple holes being punched into walls, along with the floor as well, but actually looking far more likely to turn into a medium to large-scale botch-up (some of the photos on that Facebook page would be laughable if they didn't represent such gawd-awful workmanship). And what's more - despite what the sales rep claimed - not a shred of paperwork! The install would supposedly all get done on nothing more than a verbal say-so. And - from what we've read online - if you're not happy and complain about it after the fact, that's tough, because you'd be lucky to get even a a shrug out of Chorus. Anyway, just mentioning our experience so that when a Chorus sales rep comes knocking on your door, don't let them try and sweet-talk you into anything more than a chat with the installers. simone3 - 2021-07-05 16:03:00 |
14 | if you want fibre run down a wall internally then install conduit and a drawstring or run opticat (simplex singlemode fibre + cat5e) yourself. https://www.prysmiancable.co.nz/cables/optict5e/ spyware - 2021-07-05 16:49:00 |
15 | simone3 wrote: lythande1 - 2021-07-06 08:36:00 |
16 | lythande1 wrote:
It probably is standard that they never go through the roof (as it's internal cabling) but why lie about it being because they aren't registered electricians? Totally BS. loose.unit8 - 2021-07-06 08:55:00 |
17 | We booked our fibre install online... m16d - 2021-07-06 09:19:00 |
18 | muppet_slayer wrote:
These sorts of comments really spoil the tone of a conversation..... you can't just come in here and tell us how everything went well!!! cube_guy - 2021-07-06 09:34:00 |
19 | @lythande1 The Chorus fibre installation process is fully detailed at: The contractors that arrived at our property to install fibre didn't adhere to any of that process, not even in the slightest - not one aspect of it. - they didn't 'scope' the property in any way, or bother with even a quick glance at what was involved with the internal installation Hidden away at the very end of Chorus webpage So it looks like we now have to be proactive in getting the matter sorted out, otherwise we run the risk of having our copper connection removed with no alternative in place. So our next step is to lodge a formal complaint with Chorus. And if that fails to get things sorted in a timely manner, it'll be off to the Telecoms Tribunal. With all the stories of stuffed-up installs, it really does seem necessary to make sure an install doesn't become just another bad job to add to the list - one that you then have to live with forever after. simone3 - 2021-07-06 10:27:00 |
20 | We had a near miss. When a Vodafone salesman turned up at the door just as we were thinking about internet options we signed up for fibre. Getting it from the gate to the house would have been simple - alongside the drive (grass) then thrust under the parking area and come out next to where we have other services entering the house. All in a straight line. But "No", they wouldn't even read what we wrote, said it was their way or nothing. Then on top of that they kept insisting that we had to get authorisations signed by all the neighbours. We didn't need to, but they wouldn't accept that so the job was simply not done. In hind sight, we decided not to go that way anyway and feel it was probably a lucky escape. raewyn2 - 2021-07-06 11:20:00 |
21 | simone3 wrote: headcat - 2021-07-06 11:44:00 |
22 | I had a similar experience (and pretty much everyone ive heard from TBH) when I got fibre installed with Vodafone 3 years ago, UFF came around and did a "pre install" inspection and basically visits so we can both come to an agreement where it can be installed, all their H&S BS limits where it could be installed due to ladder heights, etc. headcat wrote:
The free install is always going to be free, they want everyone to switch over, I think its just marketing nonsense, because they were supposed to start charging for installs a good 3 or more years ago. Edited by nzoomed at 12:32 pm, Tue 6 Jul nzoomed - 2021-07-06 12:31:00 |
23 | Chorus video about the installation process: Chorus video where they say they can install via the roof cavity (at timestamp 1:30) ... simone3 - 2021-07-06 14:39:00 |
24 | loose.unit8 wrote:
Why is my phone plugged into the ONT if it has no connection for it, are you wrong or am I? easygoer - 2021-07-06 17:28:00 |
25 | easygoer wrote: My landline is also plugged into the ONT box - there are 2 sockets for phone connection and installer connected to wrong socket but easily fixed by phone call to my ISP. fishb8 - 2021-07-07 08:04:00 |
26 | I had fibre installed 5 years ago and was the first install in sub-division and roadside cabinet was only 40 metres away. fishb8 - 2021-07-07 08:26:00 |
27 | intrade wrote: mrfxit - 2021-07-07 08:29:00 |
28 | easygoer wrote: mrfxit - 2021-07-07 08:33:00 |
29 | mrfxit wrote: I got charged a one-off $10 to have my landline connected and don't get charged for moble calls and no further charges. fishb8 - 2021-07-07 08:44:00 |
30 | intrade wrote:
The only instances in NZ that ONT is used as a router is with Hyperfibre services. Otherwise ONT functions as a media converter (single mode fibre to copper Ethernet) and bridge (of WAN (wide area network) connection). spyware - 2021-07-07 09:30:00 |
31 | easygoer wrote:
Apparently I am wrong loose.unit8 - 2021-07-07 09:36:00 |
32 | fishb8 wrote:
sounds like a deal - who with ? and how much ? nice_lady - 2021-07-07 10:28:00 |
33 | m16d wrote:
Hell they didn't even have to dig a trench at our place. They just blew the fiber cable through the existing conduit from the street with a bit of extra allowed to reach the back of the house (my chosen location). My only problem was getting my phones to work after the installation. They kept sending "intrades" moron who kept telling me my phones, particularly two analog ones in my workshop, would never work with fiber. After 3 attempts I lost it and advised them to cancel the contract. (They were happily billing me for each visit after the first one). That prompted them to send a faults trouble shooter who spent all of 15 minutes getting my phones to work (Even the two analog ones in my workshop). I even got a credit for all the extra visits. namtak - 2021-07-07 15:00:00 |
34 | nice_lady wrote: My Republic, Gig plan, $80. Static IP, recommended for VOIP. fishb8 - 2021-07-08 07:48:00 |
35 | Hmm.... nice_lady - 2021-07-08 07:55:00 |
36 | My fibre installation took over a year because the Council records think there are two houses on my site, so I would have to ask the non-existent owner. trade4us2 - 2021-07-08 10:26:00 |
37 | mrfxit wrote:
um i was told the wifi wont be of good range and the antenna points downwards. Why would there be a antenna on it with a story attached to it like that on the nokia inside Cable fiber modem from corus? I have not hooked up fiber as i dont want to pay 2 internet connections when you soon cant say anything on the internet any more anyhow. Edited by intrade at 11:01 am, Thu 8 Jul intrade - 2021-07-08 10:51:00 |
38 | trade4us2 wrote: intrade - 2021-07-08 10:53:00 |
39 | We had twits install ours, our installers tacked it to our fence ( which actually belongs to the neighbour) so hopefully they won't be replacing that fence any time soon. Then they were wanting to bring the cable up the fence, stretch it over to the house so it was hanging in mid air. koshana - 2021-07-08 11:08:00 |
40 | ok with fiber you wont get crakeling because the light either makes it or it makes it partial or it dont makes it. Crackeling is from poor wire connection. So if you do have fibre it will be in your house wiring including the phone it self. I got a phone that makes noises and it is the phone doing it. I plug another phone there and its fine= its the phone it self crakeling Edited by intrade at 11:19 am, Thu 8 Jul intrade - 2021-07-08 11:17:00 |
41 | https://www.chorus.co.nz/q/model-type-300 Edited by intrade at 11:27 am, Thu 8 Jul intrade - 2021-07-08 11:23:00 |
42 | The 300 Nokia is used as a bridge as I stated. No ISP in NZ uses ONTs as routers for the GPON product. spyware - 2021-07-08 11:32:00 |
43 | koshana wrote:
Provider obviously has no ability to test the internal wiring in your house, up to you to replace or reterminate it. spyware - 2021-07-08 11:35:00 |
44 | spyware wrote:
Why Chorus chose an ONT with an antenna is unknown to me, maybe they were cheap but the device is not used as a router, i.e., the inbuilt wifi has no use and cannot be used. spyware - 2021-07-08 11:53:00 |
45 | spyware wrote: intrade - 2021-07-08 13:47:00 |
46 | m16d wrote:
1. What is the relevance of their ethnicity? blands70 - 2021-07-08 14:03:00 |
47 | Our install went really well they installed exactly where I wanted it and in quick time can't fault it. aoc1 - 2021-07-08 14:15:00 |
48 | Orcon do allow the Hyperfibre service XGS-PON ONT (type 400 which is a Nokia) to be configured as a router with working wifi. spyware - 2021-07-08 15:51:00 |
49 | https://sp.chorus.co.nz/product/hyperfibre-home/tech-specs fishb8 - 2021-07-08 16:06:00 |
50 | Installed about 5 years ago with landline and was over in about 3 hours, mainly because it was overhead cable. The two Indian guys did the cable fixing and an African foreman was the landline expert. Never had a problem since. bryshaw - 2021-07-08 22:04:00 |