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HP X360 problem

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1

I have an HP X360 which has accidently had its hard drive wiped(eMMC) and formatted including the recovery partition. When I try to install Windows 8.1 from CD the install goes smoothly until the system does its first reboot. Soon after restart the windows logo comes up but then I get a blue screen with sad face saying there was an error. I have tried all sorts of BIOS settings but no luck. Has anyone had a similar experience and knows how I can resolve this? Thanks.

Edited by b.j.nichols at 1:13 pm, Sat 13 Mar

b.j.nichols - 2021-03-13 13:12:00
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the error message on the bluescreen provides clues to what going on, what does it say?

king1 - 2021-03-13 13:24:00
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The member deleted this message.

b.j.nichols - 2021-03-13 14:40:00
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king1 wrote:

the error message on the bluescreen provides clues to what going on, what does it say?


it comes up "your PC ran into problems and needs to restart, we are colecting data then your pc will restart. Once it restarts another blue page comes up saying RECOVERY Your PC couldnt start properly, after multipl tries your pc failed to start and it needs to be repaired Error code 0x0000001 You will need to use the recovry tools on your installation media etc etc. I have tried a fresh install 3 times and tried another hard drive.

Edited by b.j.nichols at 2:44 pm, Sat 13 Mar

b.j.nichols - 2021-03-13 14:42:00
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is that a 0xc0000001? there are normally 8 characters after the 0x

king1 - 2021-03-13 14:49:00
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as a thought, have you tried a Win 10 installation, much better option nowadays...

king1 - 2021-03-13 14:54:00
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king1 wrote:

is that a 0xc0000001? there are normally 8 characters after the 0x


Sorry yes you are correct its 0xc0000001

b.j.nichols - 2021-03-13 16:50:00
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king1 wrote:

as a thought, have you tried a Win 10 installation, much better option nowadays...


No I havent, I need to make a Win 10 DVD as I cant get the system to see the Win10 USB drive for some reason?

b.j.nichols - 2021-03-13 16:51:00
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b.j.nichols wrote:


No I havent, I need to make a Win 10 DVD as I cant get the system to see the Win10 USB drive for some reason?

Use rufus to burn the win10 iso, you can obtain that by saving it with the ms downloader rather than writing it direct to usb. When you do the rufus burn select MBR , not GPT. Make sure you have legacy usb support turned on in bios, disable secure boot and enable CSM modules. Cold boot, install

ronaldo8 - 2021-03-13 18:14:00
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ronaldo8 wrote:

Use rufus to burn the win10 iso, you can obtain that by saving it with the ms downloader rather than writing it direct to usb. When you do the rufus burn select MBR , not GPT. Make sure you have legacy usb support turned on in bios, disable secure boot and enable CSM modules. Cold boot, install


Thank you, i downloaded win10 but i only have 4.7gb DVD's and it wont fit, I will have to buy some 8.5Gb DVD's and try.

b.j.nichols - 2021-03-13 18:17:00
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Note the above is just a "lowest common denominator" methodology to overcome what can be various gotchas with a variety of marginal uefi implementations. It may be that you can boot GPT secure with no CSM, but often one or more of those in combination will stop you, particularly in machines of that vintage.

ronaldo8 - 2021-03-13 18:22:00
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Ideally youd want get win8 back on it first so you can do an upgrade from within the running os, get your free win 10 licence, then clean install. That way you wont need to buy a new win 10 licence

ronaldo8 - 2021-03-13 18:26:00
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With windows 8 originally on the system, it would activate the windows 10 digitally. Have you got a usb of 8gb, then use the windows creation tool to get windows 10 on the drive. Also with that problem with first boot, Can you disable the wireless card, As thats more than likely the problem,

swivel - 2021-03-13 18:40:00
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swivel wrote:

With windows 8 originally on the system, it would activate the windows 10 digitally. Have you got a usb of 8gb, then use the windows creation tool to get windows 10 on the drive. Also with that problem with first boot, Can you disable the wireless card, As thats more than likely the problem,

The poster has said that win 8 was wiped. it would need to be reinstalled first. Win 10 will not automatically licence simply because the machine used to have 8 on it. You cannot upgrade an existing license from a clean install. Do you have experience with that particular model? I'm curious as to why you think the wireless would be causing a boot failure.

ronaldo8 - 2021-03-13 18:55:00
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Have you looked at this HP page which discusses the clean install of Windows 8.1 on HP 360 = https://support.hp.com/nz-en/document/c03963609

One specific step it states is: "Step 3: Disable Acceleration in Intel Rapid Storage" and reads "Prior to performing a Clean Installation you must disable the cache drive acceleration in the Intel Rapid Storage Technology interface" and then has details on how to do that and turn it on again after.

gyrogearloose - 2021-03-14 07:31:00
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king1 wrote:

as a thought, have you tried a Win 10 installation, much better option nowadays...


Thanks everyone, as king1 suggested a clean install of Windows 10 from a DL DVD has done the trick! Thank you.

b.j.nichols - 2021-03-14 19:22:00
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