need to update some whiteware in our rental . just wondering if anyone has any opinions on the stuff being sold by trade depot ?

bergkamp - 2021-01-20 21:51:00

The member deleted this message.

andrew697 - 2021-01-21 06:55:00

andrew697 wrote:

I bought an electrical appliance (costing about $400) from Trade Depot. When there was an issue with it Trade Depot failed (repeatedly to get back to me), and I had to pay for the servicing myself. I should add I wasn't told on purchase that item required ongoing servicing at approx $150 ish.

If you buy a fridge (or anything) from Trade Depot, then I believe you will be lucky to hear from them if there is ever an issue with the item. My comments are based on my own experience of Trade Depot's customer service i.e. appalling.

why didn't you file in the dt to resolve issues?

gabbysnana - 2021-01-21 07:53:00

This message was deleted.

andrew697 - 2021-01-21 08:00:00

As the saying goes " you get what you pay for" in other words pay cheap and get cheap inferior products. I have been repairing appliances for the past 20 years. I have never heard of or come across a brand called Iceland. Which may mean getting parts later on may be difficult. Phone some local fridge repair companies and ask for their opinion. Me personally I would never buy any appliances from Trade Depot. I have had to repair too many of them that were not that old but had serious faults.

Edited by pamow69 at 10:04 pm, Thu 21 Jan

pamow69 - 2021-01-21 22:04:00

andrew697 wrote:

I bought an electrical appliance (costing about $400) from Trade Depot. When there was an issue with it Trade Depot failed (repeatedly to get back to me), and I had to pay for the servicing myself. I should add I wasn't told on purchase that item required ongoing servicing at approx $150 ish.

If you buy a fridge (or anything) from Trade Depot, then I believe you will be lucky to hear from them if there is ever an issue with the item. My comments are based on my own experience of Trade Depot's customer service i.e. appalling.

At least they have a phone number and physical address, unlike some of the music promoters which use only an email address.

Trade Depot are subject to the Consumer Guarantees Act.

I bought a Tuscany freezer a few months ago - it's been fine. But if it broke down, I'd expect the seller to either fix, replace or provide a refund.

committed - 2021-01-22 13:36:00

pamow69 wrote:

As the saying goes " you get what you pay for" in other words pay cheap and get cheap inferior products.

Sometimes. But sometimes you can have problems with an expensive product, and no problems with a cheap product. Cheap or expensive, businesses and traders are subject to the CGA.

"Product guarantees apply to new or second-hand goods supplied by businesses within New Zealand."

https://www.consumerprotection.govt.nz/general-help/consumer
-laws/consumer-guarantees-act/

Edited by committed at 1:41 pm, Fri 22 Jan

committed - 2021-01-22 13:38:00

well i'm not buying this fridge as i am finding communication with them hard going , email or phone ...i shudder to think of the wait times involved in getting anything fixed if it did break down

bergkamp - 2021-01-30 10:27:00

I had an Iceland fridge several years ago cant remember where it came fromsta fridge freezer but only had 1 thermoistat not 2 wouldnt buy again
was told by a friend they are sold in very cheap shops in the UK

catbrat - 2021-03-04 09:35:00