Why does my email started suddenly to say session ended? and I have to start again. Thanks

greenforde - 2020-10-06 11:21:00

Without more information it would be very difficult to say.

videomonkey - 2020-10-06 11:30:00

Whilst I am using my Outlook spark email a note comes up "session ended" and the email closes. It appears to be random and it has never done this before. Thanks

greenforde - 2020-10-06 11:50:00

On the web?

nice_lady - 2020-10-06 12:08:00

No

greenforde - 2020-10-06 12:19:00

xtra? are you using pop? imap?, outlook ?
Maybe talk to your providers helpdesk?
It could be anything.

bitsnpieces2020 - 2020-10-06 12:24:00

Okay thanks.

greenforde - 2020-10-06 13:58:00

greenforde wrote:

No

Helpful.

nice_lady - 2020-10-06 15:07:00

My xtra email has ben doing the same. Especially when you are in the middle of typing a lengthy email and this happens, it is so annoying as you have to start all over again with the email.
How I fixed this was to save the email which I was/am presently typing, into my drafts. So, if it happened and the 'Session was ended, I could always go into my drafts and restore the email and did not have to retype.
A nuisance though, if you forget to save it.
I hope this is of some help but it does not solve the problem, ugh.

gonefishing16 - 2020-10-21 12:41:00

And this is via the Xtra webmail web interface??

Edited by spyware at 1:19 pm, Wed 21 Oct

spyware - 2020-10-21 13:18:00

Perhaps this might fix it - it fixed it for me.
Go into Settings, Basic Setting and under Automatic Sign In - disable.
I am on xtra.co.nz but it worked. The techs at Spark advised me to do it this way..
I know it is annoying if that happens - no more happening to me.

gonefishing16 - 2020-11-06 13:51:00

Use Thunder Bird for your email problems solved

timberman - 2020-11-06 20:16:00